Terms and Conditions

Shipping and Delivery

You will be presented with two shipping to choose from during the checkout process, standard or express delivery.  We are based in and ship from Hong Kong.  Orders placed Monday-Friday will packed and sent by our warehouse within 1 business day. Please view the delivery estimates page to see more specific delivery time frames. The customer is responsible for providing a correct address during checkout.  If a package is ever undeliverable due to an incorrect address, the customer may responsible for any shipping charges to resend the package.

Within 1-24 hours after your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name. You can also view this information by signing in to online Order Status section.  Copy and paste the tracking number to view the status of your package on the carrier’s website. Tracking information may not be immediately available, it can take a few days for tracking information to activate. Postal carriers may not provide up to date tracking information.

If any delivery issue arises, we will present the customer with two options: to resend the order or to refund it.  If a refund is preferred, it will be issued back to the original payment method on the same day as agreed to by email.

 

Return and Refund Policy

How to request for a Return Authorization Number?

Please contact us at service@toygamebot.com and one of our team members will email you back with a Returns Authorization Number.


Cancelling an Order

You may be able cancel an item or an entire order, provided that the item(s) in your order have not been prepared for shipment, or have not shipped. If you are unable to cancel item(s) and need to make a return, you may return the product for a full refund or exchange within 14 days from the delivery date.  We offer free returns for this situation.  Email us for a return authorization number and a free return label will be provided to you by email.



Damaged on Arrival / Faulty Products / Incorrect Products

You may return the product for a full refund or exchange within 14 days from the delivery date.  We offer free returns for this situation.  Email us for a return authorization number and a free return label will be provided to you by email.



If you change your mind

You may return the product for a full refund or exchange within 14 days from the delivery date.  We offer free returns for this situation.  Email us for a return authorization number and a free return label will be provided to you by email.



Exchanges

You may return the product for a full refund or exchange within 14 days from the delivery date.  We offer free returns for this situation.  Email us for a return authorization number and a free return label will be provided to you by email.



Returning items back to us

Email us for a return authorization number and a free return label will be provided to you by email. It is the customer's responsibility to ensure that the returned goods are packed properly. Returned items must be new condition and not missing necessary parts.



Refunds

Refunds will be issued back to the original payment method. The refund will be issued the same day as we receive your returned product.  If the product is not required to be returned, the refund will be issued on the same date as we specify to you by email.

 

Security

Your safety is guaranteed because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.

After you click on the "Proceed to Checkout" button, secure pages are indicated by:

•the web address changing from "http://" to "https://"; and
•a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser


Your personal information will never be shared.  It is only used for processing your order and communication with you about the order. Please view our Privacy Policy page for more informaiton.

 

 
Taxes

We do not charge any tax. All products are sent as DDP so you will not be charged any import tax or duties.



Disclaimer

The site is operated by J Power Solution Ltd, 11D, Golden Dragon Industrial Centre Block 4, 182-190 Tai Lin Pai Rd, Kwai Chung, Hong Kong.


The use of this website is subject to the following terms and conditions, the Privacy Policy, the Delivery Terms and any additional terms and conditions, rules, disclaimers and notices displayed by us elsewhere on the Site from time to time.


By accessing and using any of the site, you agree to be bound by the Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Site and the Internet. If you do not agree to the Terms and Conditions in their entirety, please leave the Site.


These Terms and Conditions shall be governed by the laws of Hong Kong and you and J Power Solution Ltd, hereby submit to the non-exclusive jurisdiction of the courts of Hong Kong.




J Power Solution Ltd
11D, Golden Dragon Industrial Centre Block 4
182-190 Tai Lin Pai Rd
Kwai Chung
Hong Kong



       service@toygamebot.com


      +852 5915 5414


        9:00 - 18:00 HKT ,   Monday to Friday